Shipping & Returns
Returns
We currently operate a 14 day discretionary returns/exchange policy.
Customers are advised to read the product’s description & check the size chart before ordering.
If you receive a defected outfit, you must notify us by email within 7 days of the item being delivered to you. We will arrange for the item to be exchanged or returned. All emails must be sent to: wantthatlabel@outlook.com. In your email provide pictures of any defects on the garments to help us fast track your query.
All defected items must be returned in an unused and resalable condition or in the same condition that you received it. It must also be in the original packaging with it's original tags. All items are inspected upon receipt and can only be exchanged if they fit within our returns requirement.
All refunds are discretionary upon inspection of goods. Any items which deemed to be worn, have torn or become damaged due to the garment being tried on, are not eligible for a refund or exchange. We reserve rights to return products which breech our returns policy.
Several types of goods are exempt from being returned. All accessories and jewellery cannot be returned for hygiene reasons. We also do not accept products that are intimate or sanitary goods. Any goods which have been worn or are damaged, cannot be returned.
We do not accept returns for shrinkage or fading of Lawn suits as this is not considered a manufacturing issue. Extra care must be taken with caring for such fabrics, which should be dry cleaned only.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note: We do not offer refunds for shipping costs, as we do not profit from the shipping cost of the package sent.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wantthatlabel@outlook.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items can be marked down for various reasons including minor defects, end of season or the styles have been discontinued. These cannot be considered valid reasons for exchange or return upon purchase.
Exchanges/Returns
We only replace items if they are defective or damaged. You will need to inform us by email within 7 days of receipt of the item.
If you need to exchange a defected item, please send us an email at: wantthatlabel@outlook.com to check if an exchange is available in stock prior to sending the item back.
All returns must include your original invoice/packing slip, to allow us to identify the sender. Please send your returns to:
Want That Label
Suite 3
78 Victoria Road
Glasgow
G42 7AA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund if applicable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot accept any responsibility for any parcels which are lost in transit.
Please do not send your purchase back without seeking email approval for the return. We cannot be held responsible for any items which are lost in transit. Please ensure you send your item back using a tracked service, as this will allow for you to claim any rightful compensation for lost items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Customs/Duty Charges
The customer will be liable to pay any Custom or Duty Charges at your country of residence. The amount will be set by the local postal authority in your country of residence. This amount will need to be paid in full by the customer and we cannot accept any liability for these charges.